Why "Busy Season" Is an Operations Failure, Not a Law of Nature (Systems vs tradition)
Every January, the same conversation repeats across UK accounting firms: "It's busy season. What can you do?" Staff work weekends. Partners pull late nights. Client communication slows. Errors creep in. And everyone accepts it as simply "the nature of the business." But here's a question worth sitting with: What if busy season isn't a law […]